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Privacy Policy
1. INFORMATION WE COLLECT
2. LEGAL BASIS FOR PROCESSING
3. COLLECTION AND USE OF INFORMATION
4. WHO DO WE SHARE YOUR PERSONAL DATA WITH
5. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
6 . INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
7. YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION
8. COOKIES
9. WHAT COOKIES WE USE
10. BUSINESS TRANSFERS
11. LIMITS OF OUR POLICY
12. RIGHTS OF ACCESS TO YOUR PERSONAL INFORMATION
13. YOUR RIGHT TO BE FORGOTTEN OR ERASURE OF YOUR PERSONAL INFORMATION
14. HOW TO MAKE COMPLAINT
Privacy Policy

This website is owned and operated by ACCELERATION MEDIA LTD. Company Registration Number: 12417503. Registered Address: 1st Floor, 2 Woodberry Grove, Finchley, London, N12 0DR.

ACCELERATION MEDIA LTD is Licensed by the Information Commissioner’s Office.

Your privacy is important to us. It is ACCELERATION MEDIA LTD’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.yesphones.co.uk, and other sites we own and operate.

1. INFORMATION WE COLLECT

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data

We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

We may ask for personal information, such as your: Name, Email, Date of birth, Phone/mobile number, Home/Mailing address, Work address.  You have the right to withdraw consent by contacting ACCELERATION MEDIA LTD via the contact methods listed on this site.  We retain data indefinitely.

2. LEGAL BASIS FOR PROCESSING

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so. These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

– it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);

– It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;

– you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or – we need to process your data to comply with a legal obligation. Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

3. COLLECTION AND USE OF INFORMATION

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

– to enable you to customise or personalise your experience of our website;

-to enable you to access and use our website, associated applications and associated social media platforms;

– to contact and communicate with you; for internal record keeping and administrative purposes;

– for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;

– to comply with our legal obligations and resolve any disputes that we may have;

– to run competitions and/or offer additional benefits to you;

– for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you under the grounds of legitimate interest.

[1] The goods and services we may choose to promote are Mobile Phone and SIM deals, Broadband deals, Loan and Finance deals, Credit Reports, Energy deals and other relevant money-saving offers under the grounds of legitimate interest.

We may choose to advertise products and services from our partners as categorically listed below:

Mobile Phones

Affordable Mobiles | https://www.affordablemobiles.co.uk
BT| https://www.bt.com
EE | https://www.ee.co.uk
Fonehouse | https://www.fonehouse.co.uk
Smarty | https://www.smarty.co.uk
Sunshine Mobile | https://sunshinemobile.co.uk
VOXI | https://www.voxi.co.uk

Finance

Autodosh | https://www.autodosh.co.uk
Cashplus | https://www.cashplus.com
Lemon Loans | https://lemonloans.co.uk
Sunny Cash | https://sunnycash.co.uk

Credit Reports

ClearScore | https://www.clearscore.com
Credit Karma | https://www.creditkarma.co.uk
Experian Plc | https://www.experian.co.uk
UK Credit Ratings | https://ukcreditratings.com

Other 

Lotto Social | https://lottosocial.com/

We will advertise our partner’s products and services to you by way of SMS and Email.

You will be given the opportunity to unsubscribe to our promotional SMS and Email  at anytime using the Opt-Out and unsubscribe feature within the messages received.

If you wish for us to handle your Opt-Out and Unsubscribe for you, you can do this at anytime by sending us an Opt-Out request to email : dpo [@] yesphones.co.uk

4. WHO DO WE SHARE YOUR PERSONAL DATA WITH

When you complete an enquiry, you consent to us disclosing your personal information to the following parties:

1. YesPhones.co.uk and ACCELERATION MEDIA LTD: (i) to communicate with you, including sending you information about products and services which may be of interest to you within the Utilities Sector; (ii) to speed up form filling, or to personalise, or improve your experience on its website, mobile applications or other similar devices, channels or applications; or (iii) in accordance with its privacy policy.

2. Lenders, Credit and Insurance Brokers and Alternative Financial Solution Providers as detailed below. You can view details to how they will process your personal data within their privacy polices below.

3. Trusted third parties as detailed below.  They will contact you with regards to Utility Switching to include Phone, Broadband or Gas & Electric and Credit Reports. You can opt out at any time from receiving these communications.

Services Provided
Mobile phone providers offering mobile phone products such as phone contracts. Our preferred partners in this sector are:

Telefonica UK Limited trading as O2 | https://www.o2.co.uk
Intelling Limited trading as Switch Experts (processing on behalf of Telefonica)| https://intelling.co.uk
Hutchinson 3 | https://www.three.co.uk
Vodafone Limited | https://www.vodafone.co.uk
Lead365 Limited | https://www.lead365.co.uk

Trusted Third Parties
Utility providers offering utility switching products and services such as broadband and energy. Our preferred partners in this sector are:

EE Limited | https://www.ee.co.uk
TalkTalk | https://www.talktalk.co.uk

We may also share your details with insurance providers or brokers who may contact you for services such as life insurance or funeral care.

5. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose personal information to:

– third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

– our employees, contractors and/or related entities;

– sponsors or promoters of any competition we run;

– courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and

– third parties to collect and process data.

6 . INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

The personal information we collect is stored and processed in United Kingdom, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties. We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

7. YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

8. COOKIES

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

9. WHAT COOKIES WE USE

Cookies and Web Beacons

This section sets out our use of Cookies when you use our sites. Please read it carefully as it explains how we and third parties may make use of your data collected by such Cookies. If you wish to understand how we make use of your data, more generally please refer to section 8.

We use a single first party cookie, named ‘PHPSESSID’. This cookie is vital for the operation of the website, as it allows us to track different page loads to yourself, which allows the form and application process to work.
To find out more about accepting or refusing cookies please visit www.allaboutcookies.org.

We also use Google Analytics to collect non-personally identifiable information, in aggregate form, to understand website/page visit volumes in terms of source, geography, browser, etc.

Google Analytics employs a software technology called web beacons, that help us better manage content on our site by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users or responses to emails. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons cannot be disabled in same manner as cookies may. We do not tie the information gathered by web beacons to our customers’ personally identifiable information.

Cookies used by Google Analytics:

Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to “remember” what a user has done on previous pages / interactions with the website.

Important: Read the Google Analytics privacy document for more details about the data collected by Google Analytics.

Google Analytics supports three JavaScript libraries (tags) for measuring website usage: gtag.js, analytics.js and ga.js The following sections describe how each use cookies.

FACEBOOK (VISITOR ACTION PIXEL)

We use the “visitor action pixels” from Facebook Inc (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.

This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

Privacy Policy for the use of Instagram

On our websites functions of the service Instagram are embedded. These functions are offered by the Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged in to your Instagram account, you can link contents of our websites to your Instagram profile by clicking the Instagram button. By this, Instagram will associate the visit of our websites with your user account. We would like to point out that we, as providers of these websites, do not obtain knowledge about the contents of transmitted data as well as their use by Instagram.

For further information, please review the Privacy Policy of Instagram: http://instagram.com/about/legal/privacy/

Cookie settings

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note that by disallowing cookies some functionality on the site may be restricted.

10. BUSINESS TRANSFERS

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

11. LIMITS OF OUR POLICY

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy at our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information. If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

12. RIGHTS OF ACCESS TO YOUR PERSONAL INFORMATION

You have certain rights under the General Data Protection Regulations. For example, we will always let you have a copy of the personal information we hold about you, if you request it from us in writing.

  • Right to be informed
    When we collect your data we have to tell you what we are going to do with it primarily though this Privacy Policy and within the opt in /consent statement.
  • Right to Object
    As you have asked us to help you find a telecommunications product or service, we need to process the personal information you give us to enable us to find the best product or service available amongst our panel mobile phone providers and/OR brokers. You can object to this processing at any time by sending us an email at dpo [@] yesphones.co.uk, or by writing to the Customer Services Team at ACCELERATION MEDIA LTD . We will action any request you make promptly, although this will mean that we will not be able to help you find the telecommunications product or service that you asked us to search for.
  • Right of Access
    You can ask us at any time to confirm whether we hold your personal information, and if so, you can access it by writing to us at: ACCELERATION MEDIA LTD, 1st Floor, 2 Woodberry Grove, Finchley, London, N12 0DR or by sending us an email at dpo [@] yesphones.co.uk
  • Right to rectification
    If we hold personal information about you that is inaccurate, you can ask us to correct it, and we will do this as quickly as possible.
  • Right to erasure
    If it is no longer necessary for us to hold your personal information bearing in mind the reason why you provided it to us, you can ask us to delete it. If you ask us to do this, we will delete your personal information as soon as possible although this will mean that we may not be able to help you find the telecommunications product or service that you asked us to search for.
  • Right to restrict our use of your information
    You can ask us to restrict our processing of your personal information if you think for example that the personal information you gave us is inaccurate. This may mean that we may not be able to help you find the telecommunications contract or service that you asked us to search for.
  • Right to data portability
    This gives you the right to ask a holder of your information to transfer that information to another business. This right would most commonly be used if you were switching banks, insurance companies and utility companies.
  • Right to complain to the Information Commissioner’s Office (ICO)
    We will try to resolve any complaint that you may have in relation to data protection issues. If you are not happy with our final response you have the right to have your complaint dealt with by the ICO. Please refer to our Complaints section How To Make a Complaint below for further information.

To make enquiries and/or exercise any of your rights set out in this Privacy Policy please contact our Customer Services Team at dpo [@] yesphones.co.uk

13. YOUR RIGHT TO BE FORGOTTEN OR ERASURE OF YOUR PERSONAL INFORMATION

Under the General Data Protection Regulation (GDPR), all individuals have the right to request the deletion or removal of personal data (the right to be forgotten) under the following circumstances:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
  • When the individual withdraws consent.
  • When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
  • The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
  • The personal data has to be erased in order to comply with a legal obligation.
  • The personal data is processed in relation to the offer of information society services to a child.

There are some circumstances where the right “to be forgotten” does not apply i.e. where we need to comply with a legal obligation.

14. HOW TO MAKE COMPLAINT

YesPhones.co.uk will always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we’re keen to resolve it as quickly as possible. You can contact us in the ways outlined under the Contact Us page.  We will acknowledge receipt of the complaint within 5 working days and we hope to provide a final response within 4 weeks (1 month).

If you wish to request your “right to be forgotten” please email: dpo [@] yesphones.co.uk

DATA CONTROLLER & DPO

Data Protection Officer
ACCELERATION MEDIA LTD
1st Floor, 2 Woodberry Grove, Finchley, London, N12 0DR

This policy was last updated  August 2021.

 

 

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